Handling The Customer from Hell : How Can You Turn the Tide In Your Favor?
Posted October 21, 2006 – 7:06 pm in: Catering, Customer ServiceBy Kay Elizabeth
Almost anyone who has worked with the public has a horror story to tell about a difficult customer. I’m talking about a particular type here: the usually loud, upset, sometimes aggressive or intimidating ones. Having worked in Customer Service roles for two decades, I’ve had my fair share, especially when I worked in [...]